Frequently asked questions
Frequently asked questions
Answers based on the current store, shipping and return information.
How can I contact the store?
Email support@frostbuddyksos.shop or call 614-884-5258. Support availability is Weekdays 9 AM to 5 PM.
Who operates this store?
FrostBuddy is operated by frostbuddyksos. The business address is 4960 Ash St, Astoria, Oregon, 97103, United States.
Can I return an item?
Eligible items may be returned 30 days after delivery. Review the Refund Policy for all conditions before sending a return.
Is there a restocking fee?
No restocking fee is charged for eligible returns.
When will my order arrive?
Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing.
How long does a refund take?
Approved refunds are processed according to the Refund Policy. The stated processing time is 10 days.
Who pays return shipping?
We provide prepaid return shipping for all approved returns.